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How Do I Get a Refund/Cancellation?

Solution

If you’ve decided you’d like a refund of a product be sure to read the knowledgebase article Can I Refund? first, then please follow these 3 easy steps:

  1. Add a new support ticket using the subject title “Refund Request for [product name]“, replace the [product name] with the specific product name like “PLR=RLP" or " List Building Alchemy" be sure to use the product name
  2. In the “Type” drop-down box, select the product you’d like a refund of
  3. To insure getting a quick and easy refund, in the body of the support ticket you need to include: (1) your full name, (2) your login user name for the product site,  and (3) a copy of your complete receipt, the one that shows, among other things, a transaction date, the name of the product purchased, and transaction ID or receipt number or something similar. Note, the third item is generally NOT the receipt with your access information and if you purchased through JVZoo please provide the JVZoo receipt (with the JVZoo transaction ID) not the PayPal receipt.

Failure to follow those steps will only delay you getting your refund and cause you and us more work so it is in your best interest to do them.

Please note, after you refund/cancel, you are no longer authorized to use any material you may have downloaded from the site. Failure to comply may lead to legal actions.

After you submit your refund request this is the process that will be followed:

  • You will receive a response to your support ticket letting you know we’ve received it and, if necessary, requesting any additional information.
  • When the refund is submitted your will receive another response to your support ticket letting you know it was submitted and providing a Refund Transaction ID, if applicable.
  • If your refund is to a credit card it can take up to one week to reflect in your credit card account and if your refund is for a PayPal purchase it should happen immediately and you should be notified by PayPal.
  • Your support ticket will remain open for you up to a week after the request and we will follow up with you to verify you have received your refund.

It is your responsibility to come back to the support site, log in and check the support ticket for the current status and if you have additional information or questions. Please don’t create additional, new tickets as it will just cause potential confusion and mistakes.

Thank you

 
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Article details
Article ID: 4
Category: Knowledgebase
Date added: 5-Feb-2016 3:53am
Views: 79
Rating (Votes): Article rated 3.0/5.0 (14)

 
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